Frequently Asked Questions

What do I need to hire a bouncy castle?
1. A patch of level grass large enough to site it, or a LARGE hall.
2. A 240v power supply within 50m of your patch of grass
3. The booking fee!

Which castles will fit in my garden?
This is not a simple question to answer! We need to look at your garden as a main grassy area, which is surrounded by obstacles. The obstacles cannot be too close to the castle without causing damage to it and danger to the children, a low obstacle such as a raised manhole cover can be closer to the castle than a tall one such as a garden shed because there is relatively little movement at the bottom. The base size is 12”x14”, that’s 3650x4260mm (approx)
Patch of grass - A grass border of at least 300mm wide should be visible all round the castle. Remember we require space for the blower unit at the rear.

If in doubt give us a phone with your garden/space dimensions

Step - No obstacle should be any closer than 300 mm away.

Back & sides - No obstacle taller than 500mm should be any closer than 300 mm away, no obstacle taller than 1000mm should be any closer than 600 mm away, no obstacle taller than 1500mm should be any closer than 900 mm away, no obstacle taller than 2000mm should be any closer than 1200 mm away and no obstacle as tall as the castle should be any closer than 1500 mm away.
Are your castles suitable for use by adults?
NO

How do you define an "Adult"
Anyone who is in their teens or older, in other words anyone over the age of 12 yrs.

How can I book a bouncy castle?
 A quick telephone call can do it all.

How can I pay?
Payment is collected upon delivery of the bouncy castle, it can be either cash or cheque if accompanied by a valid cheque guarantee card. Unfortunately at the moment we are unable to accept credit or debit cards. Cheques should be made out to "MR. Riddell"

Do you charge for delivery?

No, delivery and set up are FREE within our location area (see Locations)

Do I need to pay a booking deposit?
No, we do not ask for deposits, the payment is made in full on the day.

Is there a cancellation charge?
No, you can cancel bookings at any time before the day of hire without penalty. This can be for any reason including a bad weather forecast! We will contact you by telephone on the day before the hire to confirm your booking.

What about last minute bookings?
Some other bouncy castle hire companies will charge more if you do not book well in advance, we see this practice as unethical and will not take part in it. Prices will be as shown on this website whether you book a month or an hour before your hire is due to start. (Obviously the earlier you book the greater your choice of set-up / collection times)

Do your bouncy castles have rain covers?
Yes, built in.

I only want the castle for half a day, do I pay for the whole day?
No: Use our four or six hour hire

Can I keep the castle overnight?
Unfortunately not. The risk of vandalism or theft is just too high, doing so would also leave us with no time for if it needed cleaning which would in turn mean that we would be unable to hire it out the following day. On request we will normally be able to agree a later collection time.

What happens if there is a problem with the bouncy castle?
This is very unlikely; all of our equipment is brand new for the 2004 season with a life expectancy of up to ten years, however there are instructions within the Conditions Of Hire for dealing with minor problems. If you are unable to resolve the problem yourself then contact us and we will be with you as soon as possible.

What happens if the weather turns bad?
If it is just a little rain then check that the RCD circuit breaker is being used, if possible give the blower a little shelter (without covering it!) and expect the bouncy castle to get very slippery!
If it is a storm or high winds then get everybody off the bouncy castle immediately and deflate it by switching the power off. Bouncy castles have very high wind resistance and very little weight to counter, if it managed to break free of it's stakes the castle could literally blow away with children still on board.